Why are we surprised by good service?

On the way to¬†Inverness airport at 4am a few weeks ago, a deer decided to jump onto my bonnet whilst I was traveling at 60mph. My little Renault Clio did what it was supposed to do and crumpled – we hardly felt the impact. I’m afraid the deer didn’t fair quite so well… Once safely parked at Inverness airport and we had examined the damage (complete with fur), we realised we’d have to claim on… Read more »